Privacy Policy
Your privacy and data protection are our top priorities
Table of Contents
1. Introduction
At WingSnob, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains how we collect, use, process, and safeguard your data when you use our food delivery services, visit our website, or interact with our mobile applications and services.
This policy covers all aspects of our data handling practices and applies to all users of WingSnob services, including customers ordering food, visitors to our website, subscribers to our newsletter, and individuals applying for employment or franchise opportunities.
By using our services, creating an account, placing orders, or providing your information to us in any way, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please discontinue use of our services.
Our Privacy Commitment
We never sell your personal data. Your trust is paramount to us, and we are committed to transparency in all our data handling practices. We only use your information to provide excellent service and enhance your experience with WingSnob.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with WingSnob, you may voluntarily provide us with personal information, including:
- Personal Identification: Full name, email address, phone number, mailing address, and date of birth
- Account Information: Username, password (encrypted), order history, saved preferences, and account settings
- Payment Information: Credit card details, billing address, and payment preferences (all payment data is encrypted and securely stored)
- Delivery Information: Delivery addresses, special delivery instructions, preferred delivery times, and location data for accurate delivery
- Food Preferences: Dietary requirements (vegetarian, vegan, gluten-free, halal, kosher), allergen information, favorite items, and custom orders
- Communication Data: Messages sent through contact forms, customer service inquiries, reviews, feedback, and survey responses
- Marketing Preferences: Newsletter subscriptions, promotional email preferences, and communication consent settings
- Loyalty Program Data: Rewards points, membership status, transaction history, and program participation details
- Event Information: Catering requests, table reservations, party planning details, and special event requirements
2.2 Information Automatically Collected
When you use our services, we automatically collect certain technical and usage information:
- Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware specifications
- Usage Data: Pages visited, time spent on site, click patterns, search queries, order frequency, and navigation behavior
- Location Data: Approximate location based on IP address, GPS coordinates (with permission), and delivery location preferences
- Cookie Data: Session identifiers, user preferences, login status, shopping cart contents, and analytics information
- Performance Data: Website loading times, error reports, crash logs, and technical performance metrics
2.3 Information from Third Parties
We may receive information about you from trusted third-party sources:
- Social Media Platforms: Profile information when you connect your social media accounts (Facebook, Instagram, Twitter)
- Payment Processors: Transaction verification, fraud prevention data, and payment status information
- Delivery Partners: Delivery confirmation, driver tracking information, and delivery quality feedback
- Marketing Partners: Advertising effectiveness data, campaign performance metrics, and demographic information
- Business Partners: Information from affiliated restaurants, franchise partners, and promotional collaborations
3. How We Use Your Information
3.1 Service Provision
- Order Processing: Managing your food orders from placement to delivery, including order confirmation, preparation tracking, and delivery coordination
- Account Management: Creating and maintaining user accounts, authentication, password management, and profile updates
- Customer Support: Responding to inquiries, resolving issues, processing refunds, and providing technical assistance
- Service Improvement: Analyzing usage patterns to enhance website functionality, optimize delivery routes, and improve food quality
- Personalization: Customizing your experience with personalized recommendations, saved preferences, and tailored menu suggestions
3.2 Communication
- Transactional Emails: Order confirmations, delivery updates, payment receipts, and account notifications
- Customer Service: Response to support requests, complaint resolution, and follow-up communications
- Important Notices: Service updates, policy changes, security alerts, and system maintenance notifications
- Marketing Communications: Promotional offers, new menu items, special events, and loyalty program benefits (only with your consent)
3.3 Marketing and Analytics
- Targeted Advertising: Showing relevant ads based on your preferences and order history across various platforms
- Usage Analysis: Understanding how customers interact with our services to identify improvement opportunities
- Campaign Effectiveness: Measuring the success of marketing campaigns and promotional activities
- Market Research: Analyzing trends, customer preferences, and market demands for new product development
3.4 Legal Compliance and Security
- Legal Obligations: Complying with applicable laws, regulations, tax requirements, and government requests
- Fraud Prevention: Detecting and preventing fraudulent activities, payment disputes, and security breaches
- Safety Protection: Ensuring the safety of our customers, employees, and delivery partners
- Dispute Resolution: Investigating complaints, mediating conflicts, and supporting legal proceedings when necessary
5. Data Security
5.1 Technical Security Measures
We implement robust technical safeguards to protect your information:
- Encryption: All sensitive data is encrypted in transit using SSL/TLS protocols and at rest using AES-256 encryption
- Firewall Protection: Advanced firewall systems protect our servers from unauthorized access and cyber attacks
- Access Controls: Strict access controls ensure only authorized personnel can access personal data on a need-to-know basis
- Security Monitoring: 24/7 monitoring systems detect and respond to potential security threats in real-time
- Regular Backups: Automated data backups ensure information can be restored in case of system failures
- Vulnerability Testing: Regular security audits and penetration testing identify and address potential vulnerabilities
5.2 Organizational Security Measures
Our internal policies and procedures ensure comprehensive data protection:
- Employee Training: Regular security awareness training for all staff members handling personal data
- Data Handling Procedures: Documented processes for collecting, processing, storing, and deleting personal information
- Confidentiality Agreements: All employees and contractors sign confidentiality agreements protecting customer data
- Incident Response: Comprehensive procedures for responding to data breaches and security incidents
- Regular Audits: Internal and external security audits ensure compliance with best practices and regulations
5.3 Your Security Responsibilities
You play an important role in protecting your personal information:
- Strong Passwords: Use complex passwords and update them regularly
- Account Security: Never share your login credentials with others
- Public Computers: Always log out when using public or shared devices
- Phishing Awareness: Be cautious of suspicious emails requesting personal information
- Immediate Reporting: Contact us immediately if you suspect unauthorized account access
Security Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will promptly notify you and relevant authorities within 72 hours of discovery, as required by applicable laws. We will provide clear information about what happened, what information was involved, and what steps we are taking to address the situation.
7. Your Privacy Rights
Under data protection regulations including GDPR and CCPA, you have several rights regarding your personal information:
7.1 Right of Access
You have the right to request and receive a copy of the personal data we hold about you, including:
- Account information and order history
- Personal preferences and saved settings
- Communication records and support interactions
- Marketing preferences and consent status
7.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data, including:
- Updating contact information
- Correcting delivery addresses
- Modifying dietary preferences
- Updating payment information
7.3 Right to Erasure (Right to be Forgotten)
You may request deletion of your personal data when:
- Data is no longer necessary for original purposes
- You withdraw consent for processing
- Data has been unlawfully processed
- Deletion is required for legal compliance
7.4 Right to Restrict Processing
You can request limitation of data processing in certain circumstances:
- Accuracy of data is contested
- Processing is unlawful but you prefer restriction over deletion
- Data is needed for legal claims
- You object to processing pending verification
7.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another service provider.
7.6 Right to Object
You can object to processing of your personal data for:
- Direct marketing purposes (including profiling)
- Processing based on legitimate interests
- Scientific or historical research
- Statistical purposes
7.7 Right Against Automated Decision-Making
You have the right not to be subject to automated decision-making, including profiling, that significantly affects you.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information in Section 13. We will respond to your request within 30 days and may require identity verification to protect your privacy. There is no charge for most requests, but we may charge a reasonable fee for excessive or repetitive requests.
8. Children's Privacy
WingSnob is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.
Our Children's Privacy Practices
- Age Verification: We require users to confirm they are at least 16 years old when creating accounts
- No Intentional Collection: We do not intentionally collect, store, or process personal information from children under 16
- Parental Rights: Parents have the right to review, modify, or delete their child's information
- Immediate Action: If we become aware of inadvertent collection of children's data, we will delete it promptly
Notice to Parents
If you believe your child under 16 has provided personal information to WingSnob, please contact us immediately at [email protected]. We will investigate and take appropriate action to remove the information from our systems.
9. International Data Transfers
WingSnob operates internationally and may transfer your personal data across borders to provide our services effectively. We ensure appropriate safeguards are in place for all international transfers.
9.1 Protection Measures
- Adequacy Decisions: Transfers to countries with EU adequacy decisions (Japan, Canada, UK)
- Standard Contractual Clauses: European Commission-approved contractual terms for data protection
- Data Processing Agreements: Comprehensive agreements with all international service providers
- Security Measures: Technical and organizational measures equivalent to EU standards
- Regular Audits: Ongoing compliance monitoring and assessment
9.2 Transfer Destinations
- United States: Cloud storage services, analytics platforms, and customer support systems
- European Union: Data analytics, marketing services, and business intelligence tools
- Other Countries: Limited transfers with appropriate safeguards as needed for service provision
We regularly review our international transfer practices to ensure continued compliance with evolving data protection regulations and maintain the highest standards of data protection.
10. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and protect our legitimate interests.
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Account Information | 6 months after account deletion | Legal obligations, dispute resolution, fraud prevention |
| Order and Purchase History | 7 years | Tax compliance, accounting requirements, warranty claims |
| Marketing Consent Records | 3 months after consent withdrawal | Regulatory compliance, consent documentation |
| Website Usage Logs | Up to 2 years | Security monitoring, analytics, service improvement |
| Customer Support Records | 3 years | Quality improvement, training, dispute resolution |
| Payment Information | As required by payment processors | Transaction processing, chargeback protection |
| Delivery Information | 1 year after last order | Service improvement, delivery optimization |
| Job Applications | 2 years | Recruitment records, equal opportunity compliance |
Safe Data Disposal
When retention periods expire, we ensure secure disposal of personal data:
- Electronic Deletion: Complete removal from all systems with overwriting to prevent recovery
- Physical Document Destruction: Secure shredding of paper records containing personal information
- Backup Purging: Systematic deletion from backup systems and archived data
- Disposal Documentation: Maintenance of disposal records for audit purposes
- Third-Party Verification: Certificates of destruction from professional disposal services when applicable
11. Third-Party Links
Our website and services may contain links to external websites, social media platforms, and third-party services that are not operated by WingSnob. This privacy policy applies only to our services and does not cover third-party practices.
Important Disclaimers
- No Responsibility: We are not responsible for the privacy practices, content, or security of third-party websites
- Independent Policies: Third-party sites have their own privacy policies and terms of service
- Your Responsibility: Please review the privacy policies of any third-party sites before providing personal information
- No Endorsement: Links to third-party sites do not constitute endorsement of their practices or services
Common Third-Party Links
- Social media platforms (Facebook, Instagram, Twitter)
- Payment processing services
- Review and rating websites
- Partner restaurant websites
- Delivery tracking services
- Customer survey platforms
We encourage you to be cautious when navigating to external sites and to read their privacy policies before sharing any personal information.
12. Policy Changes
We may update this privacy policy periodically to reflect changes in our practices, services, legal requirements, or business needs. We are committed to transparency in our privacy practices and will notify you of significant changes.
12.1 Change Notification Methods
- Website Notice: Prominent notification on our website homepage and privacy policy page
- Email Notification: Direct email to registered users for significant policy changes
- Account Dashboard: In-app notification when you log into your account
- Social Media: Announcements on our official social media channels
- Push Notifications: Mobile app notifications for material changes
12.2 Types of Changes
- Minor Updates: Clarifications, formatting improvements, or contact information changes
- Significant Changes: New data collection practices, expanded use of information, or changes in sharing practices
- Material Changes: Fundamental changes to how we process personal data requiring explicit consent
12.3 Checking for Updates
- The most current version is always available on our website
- Check the "Last Updated" date at the top of this policy
- Subscribe to our newsletter for privacy policy updates
- Continued use of our services after changes constitutes acceptance
- Contact us if you disagree with changes before they take effect
Your Options
If you disagree with changes to our privacy policy, you have the option to discontinue use of our services before the changes take effect. For significant changes that require consent, we will provide clear options to accept or decline the updated terms.
13. Contact Information
WingSnob Privacy Team
3936 W 69th Terrace, Prairie Village, KS 66208, USA
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM CST
Response Commitment
We are committed to addressing your privacy concerns promptly and thoroughly:
- Initial Response: Within 3 business days of receiving your inquiry
- Complete Resolution: Most issues resolved within 30 days
- Complex Matters: We'll provide regular updates for issues requiring extended investigation
- Escalation: Unresolved issues can be escalated to our Data Protection Officer
13.1 Filing Complaints
If you're not satisfied with our response to your privacy concerns:
- Internal Escalation: Request escalation to senior management
- Regulatory Complaint: Contact your local data protection authority
- Mediation Services: Independent privacy mediation services may be available
US Residents: You may file complaints with the Federal Trade Commission (FTC) at https://consumer.ftc.gov
EU Residents: Contact your local supervisory authority listed at https://edpb.europa.eu
14. Withdrawal of Consent
You have the right to withdraw your consent for data processing at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.
14.1 Marketing Consent Withdrawal
You can stop receiving marketing communications through several methods:
- Email Unsubscribe: Click the unsubscribe link in any marketing email
- Account Settings: Update your communication preferences in your account dashboard
- Customer Support: Contact our support team to opt out of all marketing
- Phone: Call us directly to remove your number from marketing lists
- Written Request: Send a written request to our mailing address
14.2 Account Deletion Process
To completely delete your account and personal data:
- Log into your WingSnob account
- Navigate to Account Settings > Privacy Settings
- Select "Delete Account" and follow the confirmation steps
- Alternatively, contact customer support for assistance
- We will confirm deletion within 30 days
14.3 Data Retention After Withdrawal
Please note that some information may be retained even after consent withdrawal:
- Transaction records required for tax and legal compliance
- Fraud prevention and security monitoring data
- Aggregated, anonymized data that cannot identify you
- Information necessary for ongoing legal disputes
15. Conclusion
At WingSnob, protecting your privacy is not just a legal obligation—it's fundamental to who we are and how we operate. We understand that trust is earned through consistent, transparent, and responsible handling of your personal information.
This comprehensive privacy policy reflects our commitment to:
- Transparency: Clear communication about our data practices and your rights
- Security: Robust protection measures to safeguard your personal information
- Respect: Honoring your choices and preferences regarding data use
- Accountability: Taking responsibility for our data handling practices
- Continuous Improvement: Regularly updating our practices to meet evolving standards
We recognize that privacy is an ongoing conversation, not a one-time agreement. As technology evolves and regulations develop, we remain committed to adapting our practices while maintaining the highest standards of data protection.
Our Promise to You
We will never sell your personal data to third parties. Your information will only be used to provide and improve our services, and we will always be transparent about how your data is handled. Your trust is invaluable to us, and we work every day to deserve it.
If you have any questions, concerns, or suggestions about this privacy policy or our data practices, please don't hesitate to contact us. We welcome your feedback and are always here to help.
Thank you for choosing WingSnob and trusting us with your personal information.
This Privacy Policy was last updated on January 15, 2025. Please check back regularly for any updates or changes.