Refund Policy
Your satisfaction is our priority. Learn about our refund and return policies.
Last updated: January 1, 2025
Our Commitment to Customer Satisfaction
At WingSnob, we are committed to providing you with the highest quality food and exceptional service. We understand that sometimes circumstances may require a refund, and we have established this comprehensive refund policy to ensure your complete satisfaction with every order.
100% Satisfaction Guarantee
We stand behind the quality of our food and service. If you are not completely satisfied with your order, we will work with you to make it right through our refund or exchange process.
Refund Eligibility
To be eligible for a refund, your request must meet the following conditions:
- Timeframe: Refund requests must be submitted within 24 hours of order delivery or pickup
- Proof of Purchase: Valid order confirmation number or receipt required
- Food Condition: At least 80% of the food item(s) must remain unconsumed
- Documentation: Photo evidence may be required for quality-related issues
- Account Status: Customer account must be in good standing
Valid Reasons for Refund
- Incorrect order received
- Food quality issues (cold, stale, or spoiled items)
- Delivery issues (significant delays, missing items)
- Undisclosed allergen exposure
- Order cancellation due to restaurant closure
Non-Refundable Items
The following items and circumstances are not eligible for refunds:
- Orders requested for refund after 24-hour window
- Food items that have been substantially consumed (less than 20% remaining)
- Orders where customer preference changed after delivery
- Custom spice level requests (too spicy/not spicy enough)
- Incorrect delivery address provided by customer
- Customer unavailable for delivery during specified time window
- Promotional items, free samples, or complimentary add-ons
- Sale or discounted items (unless defective)
Refund Process
Follow these simple steps to request a refund:
Step 1: Contact Us
- Call us at +1 913-384-5998
- Email [email protected]
- Use our online contact form
Step 2: Provide Information
- Order confirmation number
- Date and time of order
- Reason for refund request
- Photos if applicable
Step 3: Review Process
Our customer service team will review your request within 2 business hours during operating hours. We may contact you for additional information or clarification.
Step 4: Resolution
Once approved, your refund will be processed according to our refund methods outlined below. You will receive a confirmation email with tracking information.
Refund Methods & Timeframes
Refunds are processed using the following methods based on your original payment:
Credit/Debit Cards
- Refunded to original payment method
- Processing time: 3-5 business days
- Final credit depends on your bank's processing time
Digital Payments
- PayPal, Apple Pay, Google Pay
- Processing time: 1-3 business days
- Notification sent to payment account
Store Credit Option
Choose to receive store credit instead of a refund for 10% bonus value. Store credit never expires and can be used for any future orders.
Exchanges vs Refunds
In many cases, an exchange may be more convenient than a refund:
When to Choose Exchange
- Incorrect order received
- Food temperature issues
- Minor preparation errors
- Want to try a different menu item
Exchange Benefits
- Faster resolution (immediate replacement)
- No waiting for refund processing
- May include complimentary upgrade
- Maintain positive dining experience
Exchange Process: Same-day exchanges are available during operating hours. Simply contact us with your order details, and we'll arrange for a replacement order at no additional cost.
Damaged or Defective Items
We take special care with damaged or defective items and offer enhanced policies:
Immediate Action Required
- Take photos of damaged items before consuming
- Contact us immediately upon discovery
- Do not consume questionable food items
- Report food safety concerns immediately
Enhanced Resolution for Defective Items
- Full refund regardless of consumption amount
- Complimentary replacement order
- Priority processing (within 1 hour)
- Manager review and follow-up
Food Safety Priority
Your health and safety are our top priorities. Any food safety concerns receive immediate attention from our management team, and we work with you to ensure a complete resolution.
Refund Support Contact
Customer Service Hours
- Monday - Friday: 9:00 AM - 10:00 PM
- Saturday - Sunday: 10:00 AM - 9:00 PM
- Emergency Line: Available 24/7 for food safety issues
Response Times
- Phone: Immediate assistance during business hours
- Email: Response within 2 hours during business hours
- Contact Form: Response within 4 hours
- Emergency: Immediate response for safety concerns
Additional Information
Policy Updates
This refund policy may be updated periodically to reflect changes in our service or applicable laws. Customers will be notified of significant changes via email or website notification.
Legal Rights
This policy does not affect your statutory rights as a consumer. In case of disputes, we encourage customers to contact us directly before pursuing legal action.
Record Keeping
We maintain detailed records of all refund requests and resolutions for quality assurance and customer service improvement purposes.